If you would like to cancel your order, you must notify Customer Care within 24 hours of placing the order. We cannot reroute a package once it has shipped. Simply contact our Customer Care: customerservice@yee-si.com 

If there are more than 2 issues outstanding, the remaining balance will be refunded to you via the original payment method. Please note, it can take up to 5-10 working days for refunds to appear in your account. Refunds for gift subscribers will be issued to the purchaser.

Please make sure your items are returned new and unused. Returns must also include the dust bag and box, as these are considered part of the product. Please place the bag box inside another box in order to prevent damage during shipping. Items that do not meet our policy will not be accepted and will be sent back to you.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. The cost of return will be deducted from your refund.

Original shipping costs are non-refundable. Please note that original taxes and duties paid are non-refundable.