We provide FREE international shipping on orders over $150, mostly, by USPS Delivery. FREE shipping will be applied automatically at checkout; no promotional code is needed. If an order is less than either above requirement, order shipping costs will apply and added at checkout. No adjustments to prior purchases. Offer is subject to change and/or end without notice.
After your order has been placed, it will take 2-7 business days to arrive in the U.S. Overseas deliveries can take anywhere from 7-14 days. Delivery details will be provided in your confirmation email.
Local sales tax will be charged on all orders at checkout in selected states, where applicable. Import duties and taxes may apply upon receipt of international orders.
We have two distribution centers, both in the United States and China, which cover the global delivery. Our system will intelligently match the delivery according to the inventory and order locations. Due to COVID-19, delivery effectiveness may be extended.
EXCHANGE & RETURNS
If your purchase is not exactly what you are looking for, you have 14 days from receiving your order to arrange your return. Contact our customer service: firstname.lastname@example.org with your exchange or return information, and send your item back to us.
Customers are responsible for all return shipping costs, and customers outside the U.S. might be responsible for taxes and duties.
DAMAGES AND ISSUESPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
CANCELLATIONS AND REFUNDSIf you would like to cancel your order, you must notify Customer Care within 24 hours of placing the order. Simply contact our Customer Care: email@example.com.
If there are more than 2 issues outstanding, the remaining balance will be refunded to you via the original payment method. Please note, it can take up to 5-10 working days for refunds to appear in your account. Refunds for gift subscribers will be issued to the purchaser.
Please make sure your items are returned new and unused. Returns must also include the dust bag and box, as these are considered part of the product. Please place the bag box inside another box in order to prevent damage during shipping. Items that do not meet our policy will not be accepted and will be sent back to you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. The cost of return will be deducted from your refund.
Original shipping costs are non-refundable. Duties and taxes are non-refundable.